CANCELLATION, RETURN & REFUND POLICY
Last Updated: October 25, 2026
1. Introduction
Welcome to PC GARDEN & CCTV.
This Cancellation, Return & Refund Policy explains the general process for requesting order cancellations, product returns, and refunds for purchases made through PC GARDEN & CCTV.
We aim to handle customer requests fairly, transparently, and in accordance with applicable laws in Bangladesh.
Business Name: PC GARDEN & CCTV
Website: https://pcgardenandcctv.com
Email: pcgarden.cctv@gmail.com
2. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible using our official contact email.
Cancellation requests are subject to the order's current status and any applicable legal requirements.
· Orders that have not yet been processed may be eligible for cancellation.
· Orders that have already been dispatched, delivered, installed, or specially arranged may require a different resolution.
· Cancellation of customized, specially ordered, or installation-related services may be subject to the terms agreed upon before the purchase.
Please provide your order details and the reason for cancellation when contacting us.
We will review your request and communicate the available options.
Nothing in this section limits any cancellation rights provided by applicable law.
3. Return Eligibility
Return requests will be reviewed according to the product's condition, the reason for the return, the applicable purchase terms, and relevant legal requirements.
Where applicable, customers may contact us regarding products that are:
· Damaged upon delivery.
· Defective or not functioning as expected.
· Incorrectly supplied compared with the confirmed order.
· Otherwise eligible for return under the applicable purchase terms or law.
Customers should contact us promptly after discovering a problem and provide relevant details to help us assess the request.
Return eligibility is not guaranteed in every case and will depend on the circumstances and applicable legal rights.
4. Product Condition and Packaging
Where a return is appropriate, customers may be asked to provide the product, its accessories, and available original packaging for inspection.
Please handle products carefully and retain packaging, invoices, warranty documents, and other relevant purchase records whenever possible.
For electronic products, including CCTV cameras, computers, laptops, printers, and networking equipment, any inspection or return assessment will take account of the nature of the reported issue and applicable consumer protections.
A return request will not automatically be rejected solely because original packaging is unavailable where doing so would conflict with applicable law.
5. Non-Returnable or Restricted Items
Certain products or services may be subject to specific return conditions because of their nature, usage, configuration, or applicable supplier terms.
Examples may include:
· Specially ordered or customized products.
· Products damaged through misuse or unauthorized modification.
· Consumable items that have been opened or used, where legally permitted return restrictions apply.
· Installation or technical services that have already been performed, subject to applicable legal rights.
These examples do not create blanket exclusions. Each request will be assessed according to the actual purchase terms and applicable law.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at pcgarden.cctv@gmail.com.
To help us review your request, please include:
· Your order or purchase reference, if available.
· The product name and model.
· A clear description of the issue.
· Photographs or videos showing the issue, where appropriate.
· Your preferred contact details.
We may request additional information or an inspection where reasonably necessary.
Depending on the circumstances, applicable law, and available remedies, an appropriate resolution may include repair, replacement, return, refund, or another agreed solution.
7. Refund Policy
Refund requests will be evaluated after reviewing the relevant order, payment information, product condition, and reason for the request.
Where a refund is approved, the amount and method will be communicated to the customer.
The refund may be processed through the original payment method or another mutually agreed method, where appropriate and legally permitted.
Any applicable refund timeline will be communicated when the refund is approved. Processing times may depend on the payment provider or financial institution.
No fixed refund-processing period is promised by this policy unless separately confirmed for the relevant transaction.
8. Refund Deductions and Additional Charges
Any deductions, return shipping charges, service charges, or other adjustments must be consistent with the terms disclosed for the purchase and applicable law.
We will communicate any applicable charges or adjustments before proceeding where required.
No deduction will be applied where it is prohibited by applicable law.
9. Return Shipping and Product Collection
The arrangements for returning or collecting a product will depend on the reason for the return, the product, the delivery arrangements, and applicable legal requirements.
Customers should contact us before sending a product back so that the appropriate return instructions can be provided.
Please do not send products to an unconfirmed address.
Responsibility for return shipping costs will be determined according to the applicable purchase terms and law.
10. Installation and Technical Services
For products involving CCTV installation, networking setup, maintenance, or other technical services, cancellation and refund requests will be assessed according to the agreed scope of work and the stage at which the service has progressed.
Any applicable charges for completed work, materials, or specially arranged services will be handled according to the agreed terms and applicable law.
Customers should contact us promptly if they wish to cancel or change a scheduled service.
11. How to Request a Cancellation, Return, or Refund
To submit a request, email us using the contact details below.
Email: pcgarden.cctv@gmail.com
Please use the subject line that best describes your request:
· Order Cancellation Request
· Product Return Request
· Refund Request
· Damaged or Defective Product
· Incorrect Product Received
Include your order reference, product details, and a brief explanation of the issue.
We will review your request and contact you regarding the next steps.
12. Consumer Rights
This policy is intended to explain our general procedures and does not remove, reduce, or replace any rights or remedies that customers may have under applicable consumer protection laws in Bangladesh.
Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
13. Changes to This Policy
PC GARDEN & CCTV may update this policy to reflect changes in business procedures or applicable legal requirements.
Any revised version will be published on this page with an updated revision date where appropriate.
Customers should review the policy relevant to their purchase and contact us if they need clarification.
14. Contact Us
If you have questions about order cancellation, returns, or refunds, please contact us.
PC GARDEN & CCTV
Website: https://pcgardenandcctv.com
Email: pcgarden.cctv@gmail.com
We appreciate your business and will aim to handle your concerns professionally and fairly.
PC GARDEN & CCTV — Technology You Trust. Security You Deserve.